Terms of Use
Last updated : 13 September 2026
Article 1 – Purpose
These Terms of Use ("Terms") set out the conditions for accessing and using the Bouloo mobile application ("the App"), published by Benjamin Taieb, sole trader. Bouloo is a platform connecting individuals or organisations who need a one-off service ("Clients") with students offering their services independently ("Students"). Bouloo acts solely as a technical intermediary: Bouloo is neither the provider of the service, nor a party to the contract between the Client and the Student, nor the agent of either.
Article 2 – Sign-up and accounts
Access to the App is free. Sign-up is by email, Apple or Google. Each user picks a path: "I'm looking for a student" (Client) or "I'm a student" (Student). Users agree to provide accurate, up-to-date information and to keep their credentials confidential. Signing up as a Student is reserved for adults enrolled in a higher-education institution. The App is available in French and English.
Article 3 – Student verification
Before applying to jobs, each Student provides a photo of their student card, a selfie and a university email address. Bouloo checks that these elements are consistent before activating the profile. This verification is meant to reassure Clients; it is neither a guarantee of skill nor a guarantee of results. Bouloo may suspend or refuse a profile whose elements are incomplete, inconsistent or fraudulent.
Article 4 – How the service works
The Client posts a job describing the task, date, location and the price they offer. Verified Students may say they are available or propose their own price. The Client freely chooses the Student they want to work with. The Student remains free to apply, to accept or decline any job, to set their price and to organise their work as they see fit. There is no relationship of subordination between Bouloo and the Student, nor between the Client and the Student.
Article 5 – Student status
The Student acts as an independent service provider. They alone are responsible for their reporting, social-security and tax obligations relating to amounts received through the App, and for the compatibility of this activity with their student status and, where applicable, their residence permit. The amounts received by the Student are the price of their independent services: Bouloo only secures the transfer and is not a party to the service contract between the Client and the Student.
Article 6 – Price, payment and commission
The job price is set freely between the Client and the Student. When the Client chooses a Student, the amount is held on their bank card via Stripe. Nothing is paid to the Student before the job is done. Once the job is done, the Client has 48 hours to confirm or report a problem; without a response, the payment is released automatically. Bouloo takes a 15% commission on the amount paid to the Student, in return for the matching, verification and payment security. The net amount is shown to the Student before applying. Any payment outside the App is prohibited and may lead to account suspension.
Article 7 – Cancellation
The Client may cancel a job free of charge up to 24 hours before the scheduled time. After that, a cancellation fee of 20% of the job amount is owed to the chosen Student, as compensation for the reserved time. The Student may withdraw an application as long as they have not been chosen; after being chosen, late or repeated withdrawals may reduce visibility or lead to profile suspension. In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal does not apply to services fully performed before the end of the withdrawal period with the Client's agreement.
Article 8 – Reviews and disputes
After each job, the Client and the Student may leave a review. Fraudulent or abusive reviews may be moderated. In case of a problem, the Client may open a dispute from the App within 48 hours of the end of the job; the payment then stays on hold. The Bouloo team reviews each dispute and proposes a solution (full or partial payout, or refund). The Client may also use a consumer mediator free of charge, in accordance with Articles L. 611-1 et seq. of the French Consumer Code.
Article 9 – Liability
Bouloo is a technical intermediary within the meaning of the French Digital Economy Act (LCEN). Bouloo does not perform the jobs and cannot be held liable for their performance, quality or any damage arising from them, which are the responsibility of the Student and the Client. Everyone is advised to check their civil-liability insurance cover. Bouloo does not guarantee permanent availability of the App or the absence of technical errors.
Article 10 – Personal data
Bouloo complies with the General Data Protection Regulation (GDPR) and the French Data Protection Act. Data is used only to run the service and is hosted in the European Union. Every user can delete their account and data from "My account › Delete my account". For details, see the Privacy Policy.
Article 11 – Governing law
These Terms are governed by French law. Any dispute relating to their interpretation or performance will be brought before the competent French courts, in accordance with the French Consumer Code and Code of Civil Procedure.
Article 12 – Changes to the Terms
Bouloo may change these Terms at any time. Changes take effect as soon as they are published in the App. Continuing to use the App after a change means you accept the new Terms. Contact: contact@bouloo.com.
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