Terms of Use

Article 1 – Purpose

These Terms of Use ("Terms") set out the conditions for accessing and using the Bouloo mobile application ("the App"), published by Benjamin Taieb, sole trader. Bouloo is a platform connecting individuals or organisations who need a one-off service ("Clients") with students offering their services independently ("Students"). Bouloo acts solely as a technical intermediary: Bouloo is neither the provider of the service, nor a party to the contract between the Client and the Student, nor the agent of either.

Article 2 – Sign-up and accounts

Access to the App is free. Sign-up is by email, Apple or Google. Each user picks a path: "I'm looking for a student" (Client) or "I'm a student" (Student). Users agree to provide accurate, up-to-date information and to keep their credentials confidential. Signing up as a Student is reserved for people aged 16 or over enrolled in a higher-education institution. For a Student aged 16 or 17, the consent of their legal guardian is mandatory and must be confirmed at sign-up; the payout account (Stripe) is then opened in the legal guardian's name and with their identity, on a bank account they hold. The App is available in French and English.

Article 3 – Student verification

Before applying to jobs, each Student provides a photo of their student card, a selfie and a university email address. Bouloo checks that these elements are consistent before activating the profile. This verification is meant to reassure Clients; it is neither a guarantee of skill nor a guarantee of results. Bouloo may suspend or refuse a profile whose elements are incomplete, inconsistent or fraudulent.

Article 4 – How the service works

The Client posts a job describing the task, date, location and the price they offer. Verified Students may say they are available or propose their own price. The Client freely chooses the Student they want to work with. The Student remains free to apply, to accept or decline any job, to set their price and to organise their work as they see fit. There is no relationship of subordination between Bouloo and the Student, nor between the Client and the Student.

Article 5 – Student status

The Student acts as an independent service provider. They alone are responsible for their reporting, social-security and tax obligations relating to amounts received through the App, and for the compatibility of this activity with their student status and, where applicable, their residence permit. The amounts received by the Student are the price of their independent services: Bouloo only secures the transfer and is not a party to the service contract between the Client and the Student.

Article 5a – Regular jobs and business clients

A Client may post a regular job (a "series"): sessions repeated on a schedule the Client defines (days, time, duration, price per session, end date or number of sessions). Each session is a separate service: the Client's card is pre-authorised the day before each session and the Student is paid after each validated session; a series is never paid in advance. Either the Client or the Student may stop a series at any time: upcoming sessions are cancelled free of charge, except the session scheduled within the next 24 hours, which remains subject to the cancellation rules of Article 8. A session whose payment could not be confirmed before its start time is cancelled, with no penalty for the Student.

For every session, the Student remains an independent service provider: there is no subordination, no exclusivity and no obligation to accept a session between the Client and the Student. The Student freely organises their activity and may decline a session ("I can't do this session"); it is then offered to other Students. A series is neither an employment contract nor a provision of staff.

A business Client (company, shop, association) declares its status, business name and SIRET number. It may only entrust a series of regular assignments to a Student who has declared a self-employed (auto-entrepreneur) SIRET number; one-off jobs remain open to all Students. The business Client remains solely responsible for complying with its own legal, social and tax obligations, including the duty of vigilance towards its contractors (Article L. 8222-1 of the French Labour Code), and must not use Bouloo as a substitute for an employment contract. A Student who declares a SIRET number guarantees that it is accurate and that they comply with their self-employed obligations. Bouloo only checks that the number format is valid and does not verify the administrative, social or tax situation of the parties.

Article 6 – Price, payment and commission

The job price is set freely between the Client and the Student. When the Client chooses a Student, the amount is held on their bank card via Stripe. Nothing is paid to the Student before the job is done. Once the job is done, the Client has 48 hours to confirm or report a problem; without a response, the payment is released automatically. Bouloo takes a 15% commission on the amount paid to the Student, in return for the matching, verification and payment security. The net amount is shown to the Student before applying. Any payment outside the App is prohibited (Article 7).

Article 7 – Payment exclusively through Bouloo

Every job found through Bouloo is paid exclusively in the App, including when the Client and the Student meet again for a new job. It is prohibited to offer, request or accept a payment outside the App (cash, bank transfer, Lydia, PayPal, Wero or any other means), or to exchange contact details in order to bypass the App. Until the Student has been chosen, phone numbers, email addresses, bank details, links and messaging usernames are automatically hidden in the chat. Messages mentioning an off-app payment are flagged to the Bouloo team, who may read them to check compliance with this article. A payment made outside the App loses the payment protection (amount on hold, payout at the end of the job, disputes and refunds), the Student's guarantee of being paid, and the ability to leave or receive a review for that job. In case of breach, Bouloo may, depending on severity and repetition, issue a warning, then suspend the account, then permanently ban it. Upcoming jobs of a suspended or banned account are cancelled. Every user agrees to this rule when signing up.

Article 8 – Cancellation

The Client may cancel a job free of charge up to 24 hours before the scheduled time. After that, a cancellation fee of 20% of the job amount is owed to the chosen Student, as compensation for the reserved time. The Student may withdraw an application as long as they have not been chosen; after being chosen, late or repeated withdrawals may reduce visibility or lead to profile suspension. In accordance with Article L. 221-28 of the French Consumer Code, the right of withdrawal does not apply to services fully performed before the end of the withdrawal period with the Client's agreement.

Article 9 – Reviews and disputes

After each job, the Client and the Student may leave a review. Fraudulent or abusive reviews may be moderated. In case of a problem, the Client may open a dispute from the App within 48 hours of the end of the job; the payment then stays on hold. The Bouloo team reviews each dispute and proposes a solution (full or partial payout, or refund). The Client may also use a consumer mediator free of charge, in accordance with Articles L. 611-1 et seq. of the French Consumer Code. Bouloo has zero tolerance for objectionable content and abusive behaviour (insults, harassment, hateful or discriminatory remarks, sexual or violent content) in messages, reviews, photos and profiles. Every user can report content or a user and block another user from the App. Bouloo reviews reports and may remove the content and suspend or permanently ban its author.

Article 10 – Liability

Bouloo is a technical intermediary within the meaning of the French Digital Economy Act (LCEN). Bouloo does not perform the jobs and cannot be held liable for their performance, quality or any damage arising from them, which are the responsibility of the Student and the Client. Everyone is advised to check their civil-liability insurance cover. Bouloo does not guarantee permanent availability of the App or the absence of technical errors.

Article 11 – Personal data

Bouloo complies with the General Data Protection Regulation (GDPR) and the French Data Protection Act. Data is used only to run the service and is hosted in the European Union. Every user can delete their account and data from "My account › Delete my account". For details, see the Privacy Policy.

Article 12 – Governing law

These Terms are governed by French law. Any dispute relating to their interpretation or performance will be brought before the competent French courts, in accordance with the French Consumer Code and Code of Civil Procedure.

Article 13 – Changes to the Terms

Bouloo may change these Terms at any time. Changes take effect as soon as they are published in the App. Continuing to use the App after a change means you accept the new Terms. Contact: contact@bouloo.com.