Last updated : 14 September 2026
Open Bouloo, go to “My account”, scroll to the bottom and tap “Delete my account”. Deletion is immediate and permanent — no approval from us is needed.
This is the fastest route, and it is open to everyone, clients and students alike.
If you no longer have access to the app or to your phone, email contact@bouloo.com from your account's email address with the subject “Account deletion”. We process requests within 30 days at the latest, usually within 72 hours.
We may ask you to confirm your identity first: that is what stops someone else from having your account erased in your name.
Your profile (name, photo, email, phone, address), your job posts and applications, your messages, your verification documents (student card, selfie) and your notification tokens are deleted.
Your payment details are not affected: they were never stored on our servers — Stripe holds them.
Invoices and records for jobs already paid are kept for 10 years, as French commercial law requires. They are detached from your profile and used only for accounting and any tax audit.
An ongoing job must be completed or cancelled before deletion: we cannot erase an account while money is still held between two people.